Discover what people are saying about any topic, anytime. Dive into engaging discussions, analyze diverse perspectives, and uncover insights hidden in public conversation. The agent synthesizes sentiment from multiple sources — social media, forums, reviews — into a clear positive/negative/neutral breakdown with key themes and notable quotes.
Let's check sentiment on 'AI in customer service' right now... The agent shows 62% positive, 24% neutral, 15% negative. Top positive themes: speed and availability. Top negative: 'feels impersonal.' That tells me exactly how to position our messaging.
The agent processes text from public conversations, reviews, and discussions to classify opinions as positive, negative, or neutral. It goes beyond simple keyword counting — it understands context, sarcasm indicators, and intensity. The output includes an overall sentiment score, a breakdown by theme (what specifically people are positive or negative about), and notable quotes that represent the dominant viewpoints.